Returns Policy

At SwayTake.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within [Insert Return Period, e.g., 30 days] from the date of delivery.
  • Items must be unused, unworn, and in original packaging with all tags attached.
  • Items must not be damaged, washed, or altered in any way.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Final Sale or Clearance items
  • Personalized or Custom-Made products
  • Intimate or Hygiene Products (e.g., undergarments, swimwear, face masks)
  • Gift Cards

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email contact@swaytake.com with your order number and reason for return.
  2. Receive Return Instructions: Our team will provide a return authorization and shipping details.
  3. Ship the Item: Pack the item securely and send it to the return address provided.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).

4. Refund Process

Once we receive your return and inspect the item, we will process your refund:

  • Approved refunds will be issued within [Insert Refund Processing Time, e.g., 5-7 business days].
  • Refunds will be credited to the original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original purchase and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [Insert Timeframe, e.g., 48 hours] of delivery with photos of the product. We will arrange a replacement or refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or credit card statement.
  • Contact your payment provider, as processing times may vary.
  • If you still need help, email us at contact@swaytake.com.

8. Contact Us

For any return-related inquiries, contact us at:

SwayTake.com
Email: contact@swaytake.com